COVID-19 Information

Your guide for a safe, fun day in accordance with government COVID-19 social distancing rules

Don’t panic! Have fun! And stay safe!

We are all well aware of the COVID-19 virus situation, but at the same time we all want to get back to normal and that includes having some fun. You and your family want to enjoy a great day out and, by being here, accept the situation and the responsibility we all share.

We are introducing a whole bundle of safety measures, which you can read about below. All of our safety measures will be applied in association with our local authorities and trade bodies, in order to make your day out as safe as possible.

By visiting Adventure Island, you agree to our COVID terms and conditions. Please click here to view these.

Last updated: 19th September 2020

Your responsibility

We would love you to visit, but please don’t if you have any symptoms that could be COVID-19 or if you are vulnerable or have underlying health issues.

We will turn anyone away who may be showing COVID-19 symptoms.

Track & Trace

You will be required to complete our Track & Trace forms on arrival at Adventure Island. We have QR codes scattered around the park and on arrival which can be scanned to do this. If you cannot complete the Track & Trace digitally, please ask a member of staff who will assist you.

Soft Play

Our soft-play areas have now re-opened for use. Extensive risk assessments have been carried out to ensure the safety of our guests and staff at all times. The following measures will be introduced:

  • In line with government instructions, the balls have been removed from the ball pits
  • A limit of 40 people for Play Stack and 10 people for Play Pod
  • Track & Trace forms will be completed on arrival
  • Social Distancing markings are in place throughout the areas. Please be sure to adhere to these.
  • During busier periods, such as weekends, sessions will be restricted to 10 minutes at a time, although muliple sessions are permitted. This will not be in place during quiet weekdays.
  • Staff will be roaming the soft play, constantly cleaning

Personal Protective Equipment (PPE)

Whilst we have not made wearing facial coverings compulsory for our staff or guests in the park, we do recommend that you wear them. There may be specific duties that the staff undertake where they will be required to wear PPE, such as facial coverings, gloves and visors. Facial coverings are available to purchase at Adventure Inside and in the Gift Shop.

You will be required by law to wear a facial covering in the indoor areas, unless you are under 11yrs or medically exempt:

  • Adventure Inside
  • Mega City Arcades
  • Feelgoods Arcades
  • Gift Shop

Non-return

Due to the reduced capacity, we will not be allowing fast-tracked re-entry to the park if we have reached capacity. If you already have your wristband, you will be required to queue to re-enter the park if you leave.

Increased Sanitisation and Cleaning

As standard, there will be a massive increase to our already excellent cleaning and sanitisation efforts. We will be applying a food-safe, weather resistant antibacterial undercoat to all rides and frequently touched areas, including our soft play areas. This will cling to the surface and act as a safety blanket for 30 days. We will be re-applying this roughly every 20 days to ensure it is always present.

On top of this, we will be briefly pausing the rides every 2 hours for sanitising.

Sanitisation Stations

As well as the sanitisation that the staff with be upholding, we are also making it easier for our guests to keep sanitised. We are installing 5 ‘Sanitisation Stations’ at convenient locations throughout the park. These will consist of multiple, socially distanced hand sanitising facilities that will be free to use. The locations of these will be:

Crooked House, Barnstormer/The Eatery, Adventure Inside tunnel, East Ticket Office and Over the Hill 2: Spooksville.

Toilets

Our toilets have always been constantly manned and this will definitely continue. To assist with social distancing, we will be introducing a queuing area by each toilet facility which will operate a one-in, one-out basis once a capacity is reached.

For increased sanitisation, we will be primarily restricting the use of our toilets to Stockvale customers. We do understand that general members of the public may wish to use our facilities, to which there will be an additional charge of 50p. A single-use ‘Toilet Ticket’ may be purchased from our ticket and wristband offices and then brought over to the toilets to be used. Stockvale customers and Annual Pass holders may use the facilities for free, providing they have a receipt from the day to hand. This receipt can be from any Stockvale business.

COVID-19 specific training

All departments throughout the company, including the restaurants associated with it (Clarence Yard, Sands by the Sea, Three Shells, Feelgoods, The Britannia) and Sealife Adventure have completed extensive COVID-19 specific risk assessments to ensure that every possible aspect has been covered to keep our guests and staff safe. These risk assessments have been given to each and every member of staff to be studied, as well the staff being trained and signed off on the measures.

Social Distancing

Social Distancing guidelines are in place all around the park, including queuing areas, toilets, entrances and exits. To make this easier, there will be ground markings in queuing areas to encourage social distancing. Where there aren’t markings, be sure to keep a couple of steps away.

We will also maintain social distancing on the rides wherever we can, by leaving empty seats on the rides between those in their own ‘bubble’.

We will be using every other till at the ticket offices with queuing systems in place, allowing social distancing to be maintained.

Online Bookings

We’re making it easier for you to get your wristbands for cheaper. We are allowing our wristbands to be booked and used on the same day, regardless of the time that they were booked. This is to not only save you at least 25%, but to reduce the number of cash and card transactions in the park and reduce the amount of contact between our staff and guests.

Online bookings are still open-ended, meaning that once they are booked, they can be used at any time until the end of the year.

Protective Screens

We are installing protective screens to limit staff and customer contact whilst completing transactions. Please note that we will still have to make contact when we fit your wristband. Our sales hosts will sanitise their hands between transactions.

Reducing transaction contact

Wherever possible, we are encouraging purchases to be made with contactless transactions. The contactless limit has been increased from £30 to £45 to encourage and assist with this. Please note, we have a mobile contactless (ApplePay, AndroidPay etc.) limit of £45. If the purchase amount is over £45, use chip & pin instead.

Whilst we are still accepting cash, please only pay with cash as a last resort.

Limited Entrances

Adventure Island always has been, and remains to be, a free-admission park. We do not want to change this, so to assist with the capacity, we will be limiting the number of entrances into the park to 4: West (by Three Shells), Adventure Inside, East (by Feelgoods) and Adventure Golf. These entrances will be manned at all times.

Be Kind

Please remember that this situation can be stressful and we are all in this together. We want all our guests to feel happy and safe, so please respect other visitors and staff during your visit.